Technology is advancing at an exponential rate, and as it goes, it is transforming the way that we operate in the workplace. The offices and processes of today would be unrecognizable to those used 30 years ago and are continuing to evolve at a rapid pace. Leveraging the productivity gains offered by technology can be the difference between making millions and going out of business, so here are just five of the ways that you can boost productivity within your workplace.
The years of 9-5 employment in an office are gone, with technology allowing people to work anywhere, anytime. With a laptop and a mobile phone connected to a VoIP phone system, no one will even realize aren’t in the office. There’s no longer a clear line between work and home life. Small business owners, who have traditionally found it very difficult to take any time away from the business for fear of income loss or reduced productivity, may discover that they can oversee workplace activity while enjoying a holiday by the pool. Many positions are no longer tied to a physical location, allowing you to find the best person for the role, regardless of city or time zone.
Communication and Collaboration
From instant messaging to video conferences and project management tools, the way that we interact in the office has changed. New technology allows teams to collaborate in real time with document sharing and autosave functions. Individuals can be assigned tasks and deadlines can be monitored via software like Asana or Trello. People often feel more comfortable giving feedback and input via an online tool rather than face-to-face, so this can lead to better overall results.
Reduced Down Time
Once upon a time, businesses would be brought to a standstill if the server crashed. It wasn’t uncommon for the entire office to be sent home due to an unresolved server issue. While it is impossible to eliminate server downtime, you can significantly minimize it. Some methods to avoid downtime include the use of an uninterrupted power supply, employing security measures, conducting regular backups and using a server monitoring system. Many companies look to cloud computing as an option to ensure maximum uptime. Cloud computing uses techniques such as server failovers, which identify possible issues and switch from one server to another with synchronized data and applications to ensure uptime.
With customer relationship management systems and customer support software systems, companies can serve clients more efficiently and effectively than ever. Simple measures ensure quick responses to customer queries. Businesses can easily implement support email inboxes that are accessible to the entire team rather than reliant on one person to respond in a timely fashion. Real-time social customer support is being used to clear up phone line bottle-necks and reduce frustration. Much of the software available on the market is also compatible with a variety of phone operating platforms so that you can be answering customer queries while relaxing at home on the couch.
Automation of Simple Tasks
We aren’t suggesting that you get rid of all your staff and invest in a team of robots. However, it makes sense to use automation to speed up time-consuming and repetitive tasks and reduce the rate of errors. From analytics to employee help desk support, taking these tasks off your to-do list allows you to focus on strategy and new ideas.
Are you leveraging technology effectively in your workplace? What could areas of inefficiency you address?